Sales, Marketing & SupportDone with Devin Oct 9, 2026
Triage client messages into tickets and replies
A Slack watcher starts a Devin session on each new client message to investigate, create a Linear ticket, draft a response and route follow-ups.
- What They Did
- A Slack watcher on one client thread triggers a Devin session on each new message. Devin investigates the issue on its own, creates a Linear ticket, and drafts a response. A human reviews and approves every outgoing reply and every follow-up after an issue is fixed; a dashboard shows active Devin work, clients, and status.
- How It Went
- The setup automates triage, ticketing, and drafting for customer-service messages, routing all client contact through the human for approval. Nothing is sent automatically yet while language is refined.
- Worth Knowing
- Human stays in the loop on every client reply until wording matches expectations.
Try it yourself with Devin
Whenever a new client message arrives in the Slack channel [channel name], investigate it against [repo or docs], create a ticket in [Linear project] with what you found, and draft a reply to the client. Post the draft and ticket link in [internal channel] and don't send anything to the client until I approve it. A message is handled once the ticket exists and the draft is waiting for review.
Do this with a skill.
These SkillShop playbooks do this exact job.