Run a customer support company end to end

Grok handled live chat, email, tickets, refunds, knowledge base, QA, reporting and escalations for an 8-person support company, per the author's account.

What They Did

Grok was given access to the company's support systems and switched between live chat, email, tickets, refunds, knowledge base, QA, reporting, and escalations as needed. It ran 14 automated workflows on its own. A person still handled client acquisition, hiring decisions, and phone escalations with angry customers.

How It Went

After 30 days the company launched with the workflows live. By week 13 it had 55 clients at $520 each for $28,600 monthly revenue, at a total agent cost of $420. It could not acquire clients or handle phone calls.

Worth Knowing

The agent replaced $52,000 in monthly human staff costs for $420.