Find airline food-fee reimbursement emails buried in the inbox

A user asked Meta's Muse agent to handle an unresolved SAS refund; it dug through airline emails and found the food fees had already been reimbursed.

What They Did

After SAS cancelled and moved a flight, the user rebooked at extra cost and lost the food they'd prepaid. Support suggested filing a reimbursement claim, which sat undone for months. The user connected their email to Muse and asked it to handle the claim. It searched through the SAS emails.

How It Went

Muse found confirmation emails showing the food fees were refunded on the same day SAS moved the flight. The user had missed them among many notifications, so no claim was needed.

Worth Knowing

Using it meant giving the agent access to email. The user hesitated over privacy and relied on Meta's published security write-up, and the thread notes you can opt out of training.