Sales, Marketing & SupportDone with custom-built or unnamed agent Jun 25, 2026
Cover support calls 24/7 with a voice agent
Robin Delta built a voice agent that answers support calls around the clock, resolves tier-1 issues or escalates, and books appointments.
- What They Did
- Opened ElevenAgents, selected the customer support template, uploaded knowledge base plus SOPs and policies, picked a voice and language, then connected Zendesk, Intercom, calendar, and CRM. The agent answered calls on its own, resolved tier-1 issues or escalated with full context, booked appointments, handled FAQs, and used ExpressiveMode to read tone and de-escalate.
- How It Went
- Delivered 24/7 coverage in 70+ languages that took all basic calls off the team's plate with no other metrics stated.
- Worth Knowing
- Built and deployed live in minutes after uploading docs.
Try it yourself with custom-built or unnamed agent
Set up a voice agent that answers support calls for [my business] at all hours. It should resolve common tier-1 issues using this information: [FAQ or help docs], book appointments on [my calendar], and escalate anything else to me by [email or text] with a summary of the call. Run a few test calls with me first, and don't go live until I approve.